Social First, de-escalate

First, de-escalate

It’s very difficult to reason with someone if their hair is on fire. Customer service (whether you’re a school principal, a call center or a consultant) can’t begin until the person you’re working with believes that you’re going to help them put out the fire on their head. Basic principles worth considering (are you listening, …

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Social #DisinfoReview: What didn’t happen in 2017?

#DisinfoReview: What didn’t happen in 2017?

As the year comes to an end, one tends to look back over the past twelve months to try to sum up what has happened. But summing up the pro-Kremlin disinformation year is more about what didn’t happen.   During the year we have witnessed plenty of spectacular claims from pro-Kremlin mouthpieces, such as the …

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